We help technology companies build awareness and demand by communicating their capabilities in their customers' terms, where their target audiences will be looking.

The Customer's Eye provides clients with guaranteed quotes based on agreed-upon scope of work for each project, so you can keep marketing costs under control. Our experience and range of services is broad, and we have a depth of in-house and affiliate resources to get your marketing jobs done.

Mary Sullivan
Mary Sullivan has over 17 years of customer-focused experience within growing technology companies and markets. Prior to starting The Customer's Eye, she was Director of Product Marketing for the PhoenixNet Divison of Phoenix Technologies, leading the positioning and market introduction of their network security infrastructure. Before that, she was Senior Marketing Group Manager for Avaya (the former Enterprise Networks Group of Lucent) in their Silicon Valley-based Messaging Solutions Group, leading a staff of eight. Within this Group and prior to Lucent's acquisition of Octel Communications, she also held positions with responsibility for Customer Marketing, Marketing Programs and Marketing Operations. In addition, she has five years experience in product management plus five years experience selling technical products.

Mary is known for her attention to customer needs as the basis for successful product requirements, marketing positioning and content. She has been an innovator in customer-oriented upstream marketing methods such as focus groups and usability testing. She also has experience with complex product launches and a wide variety of marketing programs. She was an early applier of e-marketing techniques for customer acquisition and customer retention.

Mary is a Magna Cum Laude graduate of Economics from San Francisco State University and attended University of California, Berkeley, in the PhD. Program in Resource Economics. She has completed coursework at UC Berkeley Extension in Strategic Marketing, Online Marketing, Marketing Research and Creative Writing, and has a certificate in User Interface Design.